Refund and Returns Policy
Customer satisfaction is very important to us.
In accordance with applicable consumer protection laws, you have the right to return eligible items within 14 days of receiving your order.
Returns
Items must be:
- Unused and in their original condition
- Returned in the original packaging where possible
Exchanges
If you wish to exchange an item (for example, due to size or color), please contact us in advance via our Contact page. Exchanges are subject to product availability.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a reasonable timeframe.
Please note
- Customized or made-to-order items cannot be returned, exchanged, or refunded, unless the item is defective or damaged upon arrival.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
- Return shipping costs are the responsibility of the customer, unless otherwise required by law.